30-day return window
You may request a return within 30 days after delivery. The product must be unused, uninstalled, and returned with its original packaging and included materials. Use the contact form before shipping a return.
Products that cannot be returned as change-of-mind returns
For safety and quality-control reasons, a product that has been installed, electrically connected, physically modified, damaged through misuse, or returned without its protective packaging may not qualify for a change-of-mind refund. Defective products remain covered by the warranty process.
Return authorization and shipping
Support will provide return instructions and, when applicable, a return authorization. Do not mail a product to an address found elsewhere online. Unless the return is due to our error, a verified defect, or shipping damage, return shipping is the customer’s responsibility.
Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected. Original shipping charges are not normally refundable unless the order was incorrect, defective, or damaged in transit. Financial institutions may take additional time to post a refund.
Incorrect, damaged, or defective orders
Contact support promptly with the order number, a description of the issue, and clear photos where useful. We may offer troubleshooting, replacement, repair, or refund depending on the circumstances.
Pre-order cancellation
A pre-order may be cancelled for a full refund before it enters fulfilment. After fulfilment begins, the standard return process applies. Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.